Terms & Conditions

Welcome to Gramshree Kisan Mall. By creating an account, browsing or placing an order on our app or website (https://www.gramshreekisanmall.com/) you agree to these terms. If you do not agree, please do not use our services.

1. Eligibility and account

• You must be 18 years or older, or use the service under the supervision of a parent or guardian.
• You sign in with Google and add your mobile number. Keep your phone and account secure – orders placed from your account are treated as placed by you.
• Business buyers may add a GSTIN for a GST invoice. You are responsible for the GST details you provide.

2. Products and prices

• All prices are in Indian Rupees (₹) and include applicable GST unless stated otherwise. Delivery charges, if any, are shown at checkout before you pay.
• Product photos are for illustration – colour and packaging may vary slightly. Specifications and warranties are as provided by each manufacturer.
• We may change prices, offers or availability at any time. The price shown at checkout is final for that order.
• If a product is listed at a clearly wrong price because of a technical or typing error, we may cancel the order and refund you in full.

3. Orders and payment

• An order is confirmed when you receive the order confirmation. We may decline or cancel an order if the product is out of stock, the delivery pincode is not serviceable, or the order looks fraudulent – any amount paid is refunded.
• Online payments are processed securely by Razorpay. Cash on Delivery is available on eligible orders up to the limit shown at checkout.
• Coupons and wallet credits follow the conditions shown with them, cannot be exchanged for cash and may be withdrawn if misused.

4. Delivery

We deliver to serviceable pincodes across India. Estimated delivery dates are shown at checkout and may change due to weather, transport or other reasons beyond our control. Please check the package at delivery and report any visible damage at once.

5. Returns, refunds and cancellations

These are covered by our Refund & Return Policy.

6. Safe use of products

Agricultural tools, machinery, sprayers and chemicals must be used as per the manufacturer’s instructions and safety warnings. Gramshree Kisan Mall is not responsible for loss or injury from misuse, wrong application or failure to follow those instructions.

7. Reviews and content

Reviews and photos you post must be honest and lawful. We may remove content that is abusive, misleading or unrelated to the product.

8. Limitation of liability

To the extent allowed by law, our total liability for any order is limited to the amount you paid for that order.

9. Governing law and grievances

These terms are governed by the laws of India, and courts at our registered location have jurisdiction. For any complaint, contact our Grievance Officer at gramshreeagri@gmail.com or 8877665588. We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as per the Consumer Protection (E-Commerce) Rules, 2020.

10. Changes

We may update these terms. The version shown in the app and on the website is the one that applies.

Contact: Gramshree Kisan Mall, Gramshree kisan Mall , Baluwachak, Sarmenra 4 Lane, Near, Punpun, Beldari Chak, Bihar 804451 · 8877665588 · gramshreeagri@gmail.com