Privacy Policy

Gramshree Kisan Mall respects your privacy. This policy explains what personal data we collect through our app, website and shop counter, why we collect it, who we share it with and the choices you have, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. What we collect

• Account: your name, email address and profile photo from Google sign-in or email sign-in, and your mobile number. If you set a password, only a secure scrambled (hashed) form of it is kept.
• Delivery addresses: the addresses you save (house, street, village, landmark, city, state, pincode, and receiver name and mobile if you add them).
• Location: only when you allow it. Your approximate location is used to fill in your delivery pincode and is not stored. When you tap “Use my current location” while adding an address, the exact map position (GPS pin) is saved with that address so the delivery person can find you. You can edit or delete the address at any time.
• Orders and bills: items bought, prices, delivery address, GSTIN and business name (if you add them), order notes, returns and invoices. For purchases at our shop counter we record the name, mobile number and address you give for the bill.
• Payments: online payments are handled by our payment partners Razorpay and Cashfree. We receive only the payment status and reference number. We never see or store your card number, CVV, UPI PIN or bank login.
• Wallet and reward points: your wallet balance, top-ups, points earned and used.
• Activity in the app: products you view or like, your cart, and the notification token of your phone, used for suggestions, reminders and order updates.
• Reviews and photos: ratings, review text and photos you choose to post. These are shown publicly with your first name.
• Photo search: when you search by taking a photo, the photo is sent to our AI service provider only to identify the product. We do not keep it.
• Support: messages you send us in Help and Support.
• Website: a sign-in cookie that keeps you logged in. We do not use advertising cookies.

2. Why we use it

• To take, deliver and support your orders, issue GST invoices and handle returns and refunds.
• To send order updates by app notification, email and WhatsApp to the mobile number on your order.
• To send offers and reminders about products you looked at. You can turn these off in your phone’s notification settings.
• To run the wallet, reward points and referral programme.
• To show products that match your interests and to improve our service.
• To prevent fraud and misuse, and to meet legal, tax and accounting requirements.

3. Who we share it with

We do not sell your personal data. We share only what is needed with:

• Delivery and courier partners (name, mobile, address and map pin) to deliver your order.
• Payment partners Razorpay and Cashfree to take payments and refunds.
• Google Firebase for sign-in and app notifications, and Meta (WhatsApp Business) for order messages.
• Our email, hosting and AI service providers, only to run the features described above.
• Government authorities when the law requires it.

4. Storage and security

Your data is stored on secured servers in India or with reputed cloud providers, with access limited to authorised staff. Invoices and order records are kept for as long as tax laws require (generally 8 years). Other data is deleted when it is no longer needed or when you ask us to delete your account.

5. Your rights and choices

• View and update your name, mobile number and addresses in the app under Account.
• Delete saved addresses, reviews and review photos yourself.
• Turn off location access, notifications and WhatsApp messages (reply STOP) at any time.
• Ask us to correct your data, give you a copy, delete your account or withdraw consent by writing to gramshreeagri@gmail.com or through Help and Support. Some records, such as invoices, must be kept by law.

6. Children

Our services are meant for people aged 18 and above. Younger users may use them only with a parent or guardian.

7. Changes to this policy

We may update this policy as our services change. The latest version is always shown in the app and on our website.

8. Grievance Officer

For any question or complaint about your data, contact our Grievance Officer: Gramshree Kisan Mall, Gramshree kisan Mall , Baluwachak, Sarmenra 4 Lane, Near, Punpun, Beldari Chak, Bihar 804451 · 8877665588 · gramshreeagri@gmail.com. We acknowledge complaints within 48 hours and resolve them within 30 days.