Refund & Return Policy

We want you to be happy with every purchase from Gramshree Kisan Mall. This page explains how cancellations, returns, replacements and refunds work for orders placed in the app, on the website and at our shop counter.

1. Cancelling an order

You can cancel an order any time before it is shipped. Open the order in the app and use Need help, message us in Help and Support, or call 8877665588.
For prepaid orders the full amount is refunded. For Cash on Delivery orders with an online advance, the advance is refunded.
Once an order has been shipped it cannot be cancelled, but you may refuse it at delivery or ask for a return as below.
We may cancel an order if the item is out of stock, the pincode cannot be served or the price shown was clearly wrong. Any amount paid is then refunded in full.

2. Returns and replacements

Report a damaged, defective, wrong or missing item within 7 days of delivery in Help and Support, or at 8877665588 or gramshreeagri@gmail.com, with your order number and clear photos or a video.
Damage in transit (broken box, dents, leaks) should be reported within 48 hours of delivery. For machinery and pumps please record an unboxing video.
After checking, we arrange a pickup or ask you to send the item back, then replace it. If a replacement is not in stock, we refund you.
The item must be unused and returned with its original box, tags, manuals, accessories and free gifts.

3. Items that cannot be returned

Seeds, fertilisers, pesticides, animal feed and other consumables once the seal is opened.
Items cut or made to your size or length, such as pipes, hoses, wire and sheets sold by the metre.
Products that were installed, used, or damaged by misuse, wrong installation, wrong fuel or oil, or normal wear.
Items marked non-returnable on the product page.

4. Warranty

Machinery, pumps and power tools carry the manufacturer’s warranty where stated on the product page. Warranty repairs are done by the brand’s authorised service centres. Keep your invoice and we will help you contact them.

5. Refunds

Online payments (UPI, card, net banking through Razorpay or Cashfree) are refunded to the same account within 5 to 7 business days after the return is approved. Your bank may take a little longer to show it.
Wallet: any amount paid from your Gramshree Kisan Mall wallet goes back to the wallet as soon as the refund is approved.
Cash on Delivery: refunded to your bank account or UPI ID, which we will ask you for.
Shop counter purchases: bring the item and your bill to the counter within 7 days. Refunds are given in cash, UPI or to the original card, as approved by the shop manager.
Delivery charges are refunded when the return is due to our mistake (wrong, damaged or defective item).
Reward points earned on a returned item are taken back. Points you already turned into wallet money come back as wallet money with the wallet refund.
Coupon discounts are not refunded as cash. The refund is the amount you actually paid for the item.

6. Need help?

Message us in Help and Support in the app, call 8877665588 (Monday to Saturday, 10am to 6pm) or email gramshreeagri@gmail.com. Gramshree Kisan Mall, Gramshree kisan Mall , Baluwachak, Sarmenra 4 Lane, Near, Punpun, Beldari Chak, Bihar 804451.